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Here are some frequently asked questions about our service offerings:
Vijilan’s 24/7 threat detection, monitoring and response services are available exclusively through Managed Service Providers (MSP’s). If you don’t have a preferred service provider, call us and we can help you find a partner in your area.
Yes! ConnectWise MSP partners have seamless integration with Vijilan’s service offerings. If you don’t have a ticketing system, you can use our proprietary and powerful Aurora platform – the only tool designed specifically for security incident response. We also integrate with Aurotask, Zendesk, and few other RMM, PSA and CRM tools used by MSPs.
The MSP installs a virtual appliance called a ThreatSensor at the customer’s site (either on a physical server, or virtual servers such as VMware ESX, ESXi, Citrix Xen or Microsoft Hyper-V). Devices which will be monitored are then configured to send their log files to the ThreatSensor. While the installation must be done on-site, the configuration can be done remotely and Vijilan can advise the partner in the event of issues or complexities.
Our pricing is MSP friendly! Pricing is per monitored device or users monitored and not by log volume. This means you can assure your customer of a fixed price without monthly fluctuations or the need to perform math formulas to determine Events Per Second (EPS). Each client/subscriber installation includes a non-recurring base cost plus a monthly per device charge.