While IT professionals try to stay 3 steps ahead of the bad guys, there are instances where malware or other threats might find their way onto your customer’s network. We are constantly examining log events and looking for suspicious behavior. If any is detected, an expert analysis is conducted by our Incident Response team (IRT). This analysis will result in a ticket or email that includes a description of the threat, specific devices affected and any other information we’ve gathered about the incident. Finally, we supply actionable guidance to contain, eradicate, and recover from the incident. We also supply 24/7 contact information in case the MSP has questions.