Fully managing data and IT solutions in-house is quite expensive at the moment. Business executives find it challenging as they compete in the digital age. For many, the cost-effective and most successful solution is to collaborate with a managed service provider, an MSP.
What is an MSP?
A Managed Service Provider (MSP) acts as your IT department that oversees your IT infrastructure. They are also third-party partners that business executives collaborate with for support in managing certain aspects of their operations, including their IT requirements or cloud demands. MSPs bring scalable knowledge, technology, and solutions to the table.
MPSs come with solutions, technology, and expertise on a scalable level. They also leverage their detailed understanding of updated technology to ensure security, optimal performance, and technology operations. These are all achieved while reducing overhead IT expenses.
MSPs also provide innovative solutions to businesses that are having difficulty navigating the rapidly evolving big data and tech environment. However, it is not always easy to find the right MSP partner. A key part of your research is being aware of what to look out for.
How To Choose a Secure MSP For Your Business?
Choosing a secure MSP is not always easy because the needs of executives are not always clear. This often makes it difficult to determine the best MSP to begin work with. As you start to research MSP and the best one for your company’s security, consider the following factors.
1. Relevant accreditations
The MSP you choose must have the relevant accreditation if you are setting up cybersecurity measures for your business. To verify the MSPs standards, there are two main gold standard certifications. The maturity of the service provider is mostly determined by these two third-party certifications – Cyber Essentials Plus and ISO 27001.
The risk of your data being breached will be reduced when you work with an MSP that holds a valid ISO 27001 certification. Furthermore, this accreditation makes it evident that the MSP is committed to providing top-notch service and the highest level of network security compliance.
There are other certifications that you can also check. Some examples may include certified information Systems Auditor (CISA), CompTIA Security+, Certified Information Security Manager (CISM), Cyber Essential Plus, ISO 14001, among others.
2. Flexible support
As a business executive, what you need is a secure MSP that can easily adapt to your business needs. One of the best things about using outsourced IT services is that you only need to define the sort of cover you want. Your MSP is responsible for making sure the necessary resource is available.
Furthermore, you may need a better service level as your business grows. This requires additional resources to ensure that you can meet the needs of your customers. You must talk about how flexible the MSP you choose can be for your business. They should be able to provide you with the required support as your business needs change.
3. Robust technical setup
A secure and dependable MSP must have a clear solution to dealing with technical problems. Be it its own Network Operations Center (NOC) or outsourced tech repair, all of your IT issues must be handled by a competent MSP.
The areas they should be able to handle range from network monitoring and helpdesk support to backend data security and security patch updates. Delivering these support functions should not be a big deal for an MSP.
4. MSP must understand the nature of your business
Every business has a niche whether you deal with bricks and mortar, you are a beauty business or a healthcare organization. This implies that your MSP must have a general understanding of what your customers expect from you. They should also understand how you deliver your service to clients.
There is an impact your MSP’s level of understanding of your industry has on how well they can provide you with the support you need. This is particularly if they are providing support to your IT infrastructures. They must understand how to assist your business in your sector.
5. Custom IT infrastructure
A one-size-fits-all strategy isn’t an effective solution when it comes to IT. A tech setup that works well for a particular business operation is not guaranteed to work well for another. MSP needs to understand this. As a result, they should be able to develop a customized IT infrastructure that solves any business problem you face and also meet your budget.
For example, if your business is operational for specific hours of the day and the MSP is offering 24/7 support for an additional cost, then their provision does not fit into your business model. As a result, you should go with an MSP that can tailor their services to what you need.
6. Proven track record
A proven track record speaks volumes with MSPs. It gives you information about their abilities and skills as a service provider. For this reason, you must get assurance that the service you requested will be provided after you sign up for it.
You must ask for references when you are selecting an MSP. Ensure that you do this before you sign a contract. If you know another organization that has worked with the MSP you intend to work with, do ask them about their experience.
7. Fee structure
The predictability and control of your spending on IT infrastructure are the greatest benefits of working with an MSP.
By also getting the job right the first time the service provider who charges a flat fee gets additional benefits. This is because they won’t have to redo the job without getting extra pay. For this reason, they are sure to provide a top-notch solution to avoid a recurrence of an issue.
Choosing a secure MSP for your business is not always easy as there is no general solution. The information provided above has given you the important factors to analyze and take into account as you chose a service provider for your business.